Refund Policy

Table of Contents

1. Introduction

   1.1 Purpose

   1.2 Scope

2. Refund Eligibility

   2.1 Eligible Transactions

   2.2 Non-Refundable Amounts

3. Refund Request Procedure

   3.1 Submission of Refund Requests
   3.2 Required Documentation

4. Refund Processing

   4.1 Review and Processing Timelines

   4.2 Mode of Refund

5. Deductions and Partial Refunds

   5.1 Administrative Fee

   5.2 Restocking Fee

6. Product-Specific Refund Terms

   6.1 Defective or Damaged Products

   6.2 Missing Items

7. Refunds for International Orders

   7.1 Currency and Exchange Rates

   7.2 International Transaction Fees

8. Policy Updates and Amendments
   8.1 Periodic Updates

   8.2 Client Notification

1. Introduction

1.1 Purpose

This Refund Policy establishes the terms and conditions under which FinOne Industries India Private Limited ("FinOne" or "the Company") will issue refunds to its clients. The policy aims to handle refund requests in a fair and timely manner while protecting the Company's interests.

1.2 Scope

The Refund Policy shall apply to all orders for FinOne's automotive products and services placed through its online portal or other official channels. The policy may be supplemented by specific refund terms for certain geographies, product lines, or client categories as referenced in the relevant agreements.

2. Refund Eligibility

2.1 Eligible Transactions

Refunds shall be granted for:

• Orders cancelled by the client within the 6-hour cancellation window, as defined in FinOne's Cancellation Policy.

• Products received by the client in damaged or defective condition, subject to verification by FinOne.

• Failure by FinOne to deliver the products or services as agreed, for reasons attributable to the Company.

2.2 Non-Refundable Amounts

The following are not eligible for refunds:

• Customized products manufactured to the client's specifications.

• Bulk orders requiring special procurement or production arrangements.

• Shipping, handling, and logistics costs incurred by FinOne.

• Orders cancelled by the client after the 6-hour window.

3. Refund Request Procedure

3.1 Submission of Refund Requests

To request a refund, clients must take the following steps:

1. Log in to the FinOne online portal, locate the relevant order, and submit a refund request with supporting information; or

2. Contact FinOne Customer Service via email at fiil@finoneindustries.com with order details and reason for refund.

3.2 Required Documentation

Refund requests must be accompanied by:

• FinOne order confirmation and invoice numbers.

• Proof of payment made to FinOne.

• For damaged/defective products, photographs or videos clearly showing the issue.

• For non-receipt claims, a written statement confirming non-delivery.

4. Refund Processing

4.1 Review and Processing Timelines

Upon receipt of a complete refund request with supporting documentation, FinOne shall:

• Acknowledge the request within 2 business days.

• Review and verify the grounds for refund within 5 business days.

• Process approved refunds within 3 business days of verification.

The above timelines are indicative and may vary based on the complexity of the request and any required investigations.

4.2 Mode of Refund

Refunds shall be credited to the original mode of payment used by the client, such as credit card, bank transfer, or online payment platform. Clients are responsible for providing accurate payment receipt details to enable refund processing.

5. Deductions and Partial Refunds

5.1 Administrative Fee

For orders cancelled by the client within the 6-hour window, an administrative fee of 5% of the order value shall be deducted from the refund amount to defray costs incurred by FinOne in order processing.

5.2 Restocking Fee

For returned products that have left FinOne's warehouse, a restocking fee of 10% of the product value shall apply to cover costs of quality checks, repackaging, and inventory management.

6. Product-Specific Refund Terms

6.1 Defective or Damaged Products

Upon verification of a valid claim, FinOne shall provide a full refund or replacement for any products received in defective or damaged condition, subject to availability. Shipping costs for replacements shall be borne by FinOne.

6.2 Missing Items

In case of short shipments or missing items, FinOne shall refund the cost of the undelivered products along with applicable shipping charges, or arrange for expedited shipment of the missing items as per the client's preference.

7. Refunds for International Orders

7.1 Currency and Exchange Rates

Refunds for international orders shall be processed in the same currency in which payment was received by FinOne. Refund amounts shall be calculated at the exchange rate prevailing on the date of refund processing. Any exchange rate losses or gains shall be borne by the client.

7.2 International Transaction Fees

Any incremental costs or fees levied by banks, payment processors, or governmental authorities for processing cross-border refunds shall be deducted from the refund amount. FinOne is not responsible for such third-party charges.

8. Policy Updates and Amendments

8.1 Periodic Updates

FinOne reserves the right to modify this Refund Policy from time to time at its sole discretion, to ensure compliance with evolving business practices, laws, and regulations.

8.2 Client Notification

Any material changes to the Refund Policy shall be communicated to all registered clients via email and other official FinOne communication channels. The updated Policy shall come into effect on the date specified in such communication and shall supersede all prior versions.

This Refund Policy has been issued by FinOne Industries India Private Limited and is effective as of May 01 2023.